IT Status Page

Information about the availability of the University of Nottingham Malaysia's core IT services.

To report an issue, please contact the IT Service Desk at +603 8924 8199 or via email at ITServiceDesk@nottingham.edu.my

Service	Status

VDI	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13 17:05:56.0","c_description":"","field1":"","dateCreated":"2020-12-01 23:15:56.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"VDI ","createdBy":"kuzvl","c_incident":"","service":"VDI ","modifiedBy":"kuzjph","c_field1":"","id":"1edfdc8d-a0000040-6053ec9b-10f4e3e4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Network and Wi-Fi	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2024-02-01 23:21:38.0","c_description":"","field1":"","dateCreated":"2019-11-11 10:44:35.0","modifiedByName":"VIVI LIM","c_service":"Network and Wi-Fi","createdBy":"kuzjph","c_incident":"<h1><span style=\"font-size: 14pt;\">Update: Block H and H1 Internet services resolved (1 Feb 2024, 11pm)<\/span><\/h1>\r\n<p><span style=\"font-size: 14pt;\">Please to inform the internet at Block H and H1 has been restored, thank you for your patience on the matter.<\/span><\/p>\r\n<p> <\/p>\r\n<p><span style=\"font-size: 14pt;\">Regards,<\/span><\/p>\r\n<p><span style=\"font-size: 14pt;\">IT Service Desk<\/span><\/p>\r\n<h1> <\/h1>\r\n<h1><span style=\"font-size: 14pt;\">Block H and H1 Internet services  down (1 Feb 2024, 7pm)<\/span><\/h1>\r\n<p>Internet access in both Block H and H1 is currently down. Initial investigation shows that there is a fault in part of our network infrastructure.<\/p>\r\n<p>Our support vendor is enroute to campus to resolve the issue.<\/p>\r\n<p>Please check this page for further updates.<\/p>\r\n<p>Sincere Apologies,<\/p>\r\n<p>IT Service Desk<\/p>","service":"Network and Wi-Fi","modifiedBy":"kuzvl","c_field1":"","id":"585940f5-a0000040-2f05949a-c53d0f94","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"<h1><span style=\"font-size: 14pt;\">Update: Block H and H1 Internet services resolved (1 Feb 2024, 11pm)<\/span><\/h1>\r\n<p><span style=\"font-size: 14pt;\">Please to inform the internet at Block H and H1 has been restored, thank you for your patience on the matter.<\/span><\/p>\r\n<p> <\/p>\r\n<p><span style=\"font-size: 14pt;\">Regards,<\/span><\/p>\r\n<p><span style=\"font-size: 14pt;\">IT Service Desk<\/span><\/p>\r\n<h1> <\/h1>\r\n<h1><span style=\"font-size: 14pt;\">Block H and H1 Internet services  down (1 Feb 2024, 7pm)<\/span><\/h1>\r\n<p>Internet access in both Block H and H1 is currently down. Initial investigation shows that there is a fault in part of our network infrastructure.<\/p>\r\n<p>Our support vendor is enroute to campus to resolve the issue.<\/p>\r\n<p>Please check this page for further updates.<\/p>\r\n<p>Sincere Apologies,<\/p>\r\n<p>IT Service Desk<\/p>","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
BlueCastle	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13 17:06:19.0","c_description":"","field1":"","dateCreated":"2019-11-15 11:27:34.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"BlueCastle","createdBy":"kuzjph","c_incident":"","service":"BlueCastle","modifiedBy":"kuzjph","c_field1":"","id":"6d1a0b97-a0000040-620cb5c5-334736d4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Internet	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2019-07-05 11:38:41.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:20:14.0","modifiedByName":"CATHERINE WOO","c_service":"Internet","createdBy":"kuzjph","c_incident":"","service":"Internet","modifiedBy":"kuzcwo","c_field1":"","id":"ac79b420-a0000040-7d4a1836-42d8c9c0","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Email (Office 365)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-11-14 12:54:35.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:20:48.0","modifiedByName":"VIVI LIM","c_service":"Email (Office 365)","createdBy":"kuzjph","c_incident":"","service":"Email (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"ac7a372b-a0000040-7d4a1836-b9bec4aa","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
University Website	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13 17:06:06.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:21:41.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"University Website","createdBy":"kuzjph","c_incident":"","service":"University Website","modifiedBy":"kuzjph","c_field1":"","id":"ac7b0488-a0000040-7d4a1836-5614e785","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Microsoft SharePoint and OneDrive (Office 365)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-11-14 12:55:04.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:22:59.0","modifiedByName":"VIVI LIM","c_service":"Microsoft SharePoint and OneDrive (Office 365)","createdBy":"kuzjph","c_incident":"<p><span class=\"tablesaw-cell-content\"><span id=\"field4_incident\" class=\"grid-cell\"> <\/span><\/span><\/p>","service":"Microsoft SharePoint and OneDrive (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"ac7c371d-a0000040-7d4a1836-ff5ac010","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"<p><span class=\"tablesaw-cell-content\"><span id=\"field4_incident\" class=\"grid-cell\"> <\/span><\/span><\/p>","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Moodle	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2023-09-23 18:58:06.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:23:07.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Moodle","createdBy":"kuzjph","c_incident":"","service":"Moodle","modifiedBy":"kuzjph","c_field1":"","id":"ac7c575e-a0000040-7d4a1836-4bba145e","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Telephone	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13 17:06:53.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:23:30.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Telephone","createdBy":"kuzjph","c_incident":"","service":"Telephone","modifiedBy":"kuzjph","c_field1":"","id":"ac7cadec-a0000040-7d4a1836-4aafa86b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Printing/Copying/Scanning	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13 17:07:07.0","c_description":"","field1":"","dateCreated":"2018-07-18 16:24:16.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Printing/Copying/Scanning","createdBy":"kuzjph","c_incident":"","service":"Printing/Copying/Scanning","modifiedBy":"kuzjph","c_field1":"","id":"ac7d6360-a0000040-7d4a1836-3b85378d","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
ENGAGE (Echo360)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-14 12:46:58.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:46:58.0","modifiedByName":"VIVI LIM","c_service":"ENGAGE (Echo360)","createdBy":"kuzvl","c_incident":"","service":"ENGAGE (Echo360)","modifiedBy":"kuzvl","c_field1":"","id":"c513e88d-a0000040-6053ec9b-dbc88419","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
INSTATT Attendance	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-08-27 12:45:20.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:47:14.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"INSTATT Attendance","createdBy":"kuzvl","c_incident":"","service":"INSTATT Attendance","modifiedBy":"kuzjph","c_field1":"","id":"c514267c-a0000040-6053ec9b-4c00c8fb","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
IT Account (Password Reset)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13 17:07:18.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:47:41.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"IT Account (Password Reset)","createdBy":"kuzvl","c_incident":"","service":"IT Account (Password Reset)","modifiedBy":"kuzjph","c_field1":"","id":"c5149384-a0000040-6053ec9b-1fc87734","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
eForms (Joget)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-12-01 22:56:59.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:51:15.0","modifiedByName":"VIVI LIM","c_service":"eForms (Joget)","createdBy":"kuzvl","c_incident":"","service":"eForms (Joget)","modifiedBy":"kuzvl","c_field1":"","id":"c517d623-a0000040-6053ec9b-ab099b61","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Accommodation (Kinetics and OLAA)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2021-10-28 11:14:35.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:53:31.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Accommodation (Kinetics and OLAA)","createdBy":"kuzvl","c_incident":"","service":"Accommodation (Kinetics and OLAA)","modifiedBy":"kuzjph","c_field1":"","id":"c519e894-a0000040-6053ec9b-41a0c6fc","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Microsoft Teams (Office 365)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2020-11-14 12:54:20.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:54:20.0","modifiedByName":"VIVI LIM","c_service":"Microsoft Teams (Office 365)","createdBy":"kuzvl","c_incident":"","service":"Microsoft Teams (Office 365)","modifiedBy":"kuzvl","c_field1":"","id":"c51aa7a4-a0000040-6053ec9b-4a02d200","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
NottinghamHub (Campus Solution)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2024-03-26 11:22:32.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:55:43.0","modifiedByName":"RABIATUL ADAWIYAH RAHIMI","c_service":"NottinghamHub (Campus Solution)","createdBy":"kuzvl","c_incident":"<p><strong>NottinghamHub page Access issue <\/strong><\/p>\r\n<p>20th March 2024 , Around 9 am.<\/p>\r\n<p>We have reported this issue to our vendor.<\/p>","service":"NottinghamHub (Campus Solution)","modifiedBy":"kuzrah","c_field1":"","id":"c51beb0f-a0000040-6053ec9b-c38ac21a","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"<p><strong>NottinghamHub page Access issue <\/strong><\/p>\r\n<p>20th March 2024 , Around 9 am.<\/p>\r\n<p>We have reported this issue to our vendor.<\/p>","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Remote Gateway with MFA for selected Schools	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13 17:07:34.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:57:20.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Remote Gateway with MFA for selected Schools","createdBy":"kuzvl","c_incident":"","service":"Remote Gateway with MFA for selected Schools","modifiedBy":"kuzjph","c_field1":"","id":"c51d6704-a0000040-6053ec9b-7a23182b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
NUsearch (Shibboleth)	OPERATIONAL	{"createdByName":"VIVI LIM","description":"","dateModified":"2022-10-13 17:07:26.0","c_description":"","field1":"","dateCreated":"2020-11-14 12:59:13.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"NUsearch (Shibboleth)","createdBy":"kuzvl","c_incident":"","service":"NUsearch (Shibboleth)","modifiedBy":"kuzjph","c_field1":"","id":"c51f21c3-a0000040-6053ec9b-4d25e3f7","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
T1Finance, Purchasing, Travel & Expenses (T&E)	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-11-29 13:59:54.0","c_description":"","field1":"","dateCreated":"2022-10-13 17:09:00.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"T1Finance, Purchasing, Travel & Expenses (T&E)","createdBy":"kuzjph","c_incident":"","service":"T1Finance, Purchasing, Travel & Expenses (T&E)","modifiedBy":"kuzjph","c_field1":"","id":"d09aa8c9-a0000040-5a0bceb0-939fc4b4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
SNS Accommodation Wi-Fi	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2018-07-30 17:11:01.0","c_description":"","field1":"","dateCreated":"2018-07-26 10:24:10.0","modifiedByName":"VIVI LIM","c_service":"SNS Accommodation Wi-Fi","createdBy":"kuzjph","c_incident":"","service":"SNS Accommodation Wi-Fi","modifiedBy":"kuzvl","c_field1":"","id":"d46693ff-a0000040-7d4a1836-792c885b","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Qualtrics	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2022-10-13 17:07:44.0","c_description":"","field1":"","dateCreated":"2021-12-21 11:32:03.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Qualtrics ","createdBy":"kuzjph","c_incident":"","service":"Qualtrics ","modifiedBy":"kuzjph","c_field1":"","id":"db0bcb58-a0000040-2728ce3d-d704a6e4","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}
Echo360	OPERATIONAL	{"createdByName":"NIGEL JEE PEI HENG","description":"","dateModified":"2020-10-29 23:46:26.0","c_description":"","field1":"","dateCreated":"2020-10-05 10:18:55.0","modifiedByName":"NIGEL JEE PEI HENG","c_service":"Echo360","createdBy":"kuzjph","c_incident":"","service":"Echo360","modifiedBy":"kuzjph","c_field1":"","id":"f68dfe20-a0000040-615864a2-e05a4883","c_status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>","c_field2":"","field2":"","incident":"","c_field4":"","field4":"","status":"<b><span style='background-color:#deedd5; color:#6b9c49; padding:0.5em'>OPERATIONAL<\/span><\/b>"}

Incident

Maintenance